Vinni Ferrara became a long-term care ombudsman in 2008 after taking care of her parents for seven years so they could live out their lives in their own home surrounded by family. The experience of being their caregiver and serving as a hospice volunteer, gave her a passion for advocacy for seniors. The ombudsman position offered the opportunity to create positive change in long-term care communities and to be the voice of the residents. She finds the work of an ombudsman to be both gratifying and educational, and feels fulfilled when she can see the joy in a grateful resident who has a better quality of life and care because of the ombudsman’s efforts. [email protected]
Role:
Ombudsman Program Manager
